Covered
- A translation error or omitted visible text
- A problem in the certification we prepared
- Translation formatting that does not follow the recipient’s stated instructions
- A translation-related correction cited in an official written notice
Written remedy
A clear remedy when the translation is the problem.
The receiving authority makes the acceptance decision. If its official notice cites our translation, we correct the issue free. If the corrected translation is rejected again for the same reason, we refund the translation cost.
Official notice requiredCorrection comes firstRecipient keeps the final say
The important distinction
The authority decides.
No translation company can approve an immigration case, credential evaluation, admission, or court filing. Our responsibility is narrower and useful: prepare the translation correctly, respond to a documented translation issue, and provide the stated financial remedy if our correction does not resolve that same issue.
The written process
What happens after a translation is questioned
The official notice anchors every step. It tells us what the recipient cited and keeps the remedy tied to that exact issue.
- 01
Send the official notice
Forward the complete RFE, correction request, or rejection notice with your order number. We need the recipient’s wording—not a summary of it.
- 02
We review and correct the cited issue
If the notice identifies an issue in our translation, certification, or formatting, we correct that issue at no additional translation charge.
- 03
The refund applies if the same issue remains
If the corrected translation is rejected again for that same translation-related reason, we refund the translation cost you paid.
Already received a notice?
Send the complete notice and your order number. We will tell you which part is translation-related and what happens next.
Scope of the policy
A useful guarantee needs boundaries.
The policy covers the translation work we control. It does not turn the translation company into the filing authority, fix the source document, or insure the rest of an application.
Why this mattersYou can see the remedy before ordering and know exactly which evidence is needed to use it.
Outside the policy
- The wrong, incomplete, expired, damaged, or illegible source document
- Eligibility, filing, deadline, identity, or evidence issues unrelated to the translation
- A new source document or new recipient instructions supplied after the order
- Application, attorney, evaluation, postage, or other third-party costs
Prepared for official review
Different recipients. Different rules.
We prepare the translation package around the recipient’s stated requirements. We do not claim that every institution uses the same checklist.
USCIS
A complete English translation and signed certification prepared for immigration filings. USCIS makes the filing decision.
U.S. courts
Translation of the visible record and certification, adapted when the court provides specific written instructions.
WES & ECE
Translation packages prepared around published evaluator requirements. The evaluator controls document and submission rules.
Universities
Certified academic translations for admissions and enrollment teams, with institution-specific instructions followed when supplied.
State agencies
DMV, licensing, and other state submissions. Requirements vary, so the receiving office’s checklist takes priority.
Embassies & consulates
Document translation prepared to the instructions of the destination country and specific diplomatic post when available.
Proof before promises
Check the work, the process, and the requirements.
A policy is easier to trust when you can inspect what sits behind it.
01
Inspect a finished translation
Open a sample deliverable with the translated document and signed Certificate of Translation Accuracy.
Open the sample PDF02
Review real casework
See anonymized source documents, the translation issue we identified, and how it was resolved.
Browse translation cases03
Check the recipient’s rules
Tell us where the document is going and review the likely translation, notarization, and apostille requirements.
Use the requirements checkerGuarantee FAQ
The questions that matter before you rely on the policy
What exactly does the guarantee cover?
It covers a translation-related issue in work we supplied: the translated content, visible elements we should have included, our certification, or formatting required by the recipient’s stated instructions. The official notice must identify the translation as the problem.
What should I do if USCIS sends an RFE?
Send us the complete RFE and your order number at support@certtranslate.com. We will separate any translation-related request from questions about the underlying document or filing, then explain the correction we can make. If the notice cites our translation, that correction is made at no additional translation charge.
When does a refund apply?
We correct the cited translation issue first. If the receiving authority then rejects the corrected translation again for that same translation-related reason, we refund the translation cost paid for the affected work. The policy does not reimburse application fees or other third-party costs.
Does the policy apply to WES, ECE, courts, and universities?
Yes, the same translation-related remedy applies when an official receiving organization provides a written correction request or rejection notice. Each organization still makes its own acceptance decision and may impose document, delivery, or eligibility rules outside the translation itself.
Are translation corrections free?
Objective errors in the completed translation are corrected at no charge. A new or replacement source document, a change in the requested service, or recipient instructions introduced after the original order may require new work and a separate price confirmation.
Why do you require the official notice?
It tells us exactly what the recipient questioned and whether the issue belongs to the translation, the source document, or the application. That keeps the review fast, makes the correction traceable, and prevents us from guessing about the recipient’s decision.
Send the document. We’ll confirm what the translation requires.
Upload first, review the confirmed page count, options, price, and deadline, then decide whether to proceed. No card is required for the document review.
No card for reviewTotal confirmed before paymentWritten translation remedy