CertTranslateCertTranslate

Privacy Policy

Last updated: March 27, 2026

CertTranslate (“we,” “us,” or “our”) is committed to protecting your privacy. This policy explains what information we collect when you use our website and certified translation services, and how we handle it.

Information We Collect

When you place an order or contact us, we may collect:

  • Your name and email address
  • Phone number (if provided)
  • Documents you upload for translation
  • Payment information (processed securely by Stripe — we do not store card details)
  • Communication history related to your order

How We Use Your Information

We use the information we collect solely to:

  • Process and deliver your translation order
  • Communicate with you about your order status
  • Respond to your questions or support requests
  • Improve our website and services

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Document Handling

Your uploaded documents are treated as strictly confidential. They are used exclusively for the purpose of completing your translation order. We retain completed translations for a reasonable period to support revisions and reorders, after which they are securely deleted.

Cookies & Analytics

Our website uses cookies and similar technologies to understand how visitors interact with our site. We use Google Analytics to collect anonymous usage data such as pages visited, time on site, and referring sources. This data helps us improve the user experience. You can control cookie preferences through your browser settings.

Third-Party Services

We use trusted third-party services to operate our business:

  • Stripe — for secure payment processing
  • Google Analytics — for anonymous website analytics
  • Cloud hosting providers — for secure file storage and delivery

Each of these providers has their own privacy policies and maintains industry-standard security practices.

Data Security

We use industry-standard security measures to protect your information, including encrypted connections (HTTPS), secure cloud infrastructure, and access controls. While no system is 100% secure, we take reasonable steps to safeguard your data.

Your Rights

You may request to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Delete your data from our systems

To make any of these requests, please contact us at support@certtranslate.com.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated “last updated” date. We encourage you to review this page periodically.

Contact Us

If you have questions about this privacy policy or how we handle your data, please reach out: