Get in Touch
Have a question about a translation or need help with a custom order? Our expert team is here to assist you with fast, accurate responses.
We're Here to Help
Prefer not to use the form? Reach out directly via email during our business hours.
Email Us
support@certtranslate.comBusiness Hours
Mon - Fri: Mon-Sun, 8am-10pm ET
Online ordering open 24/7
Trusted by Thousands
Trusted by professionals from
Common Questions
How fast do you respond to emails?
During our normal business hours, we typically respond to all emails within 15–30 minutes. Outside of business hours, please allow up to 12 hours for a response.
Can I drop off my physical documents at your office?
To ensure the fastest and most secure processing, we operate 100% online. We do not accept physical drop-offs. You can simply take a clear photo or scan your documents and upload them via our website.
Do you offer phone support?
Phone support is temporarily unavailable. For the fastest resolution, please email our support team at support@certtranslate.com. We typically respond within 15–30 minutes during business hours (Mon-Sun, 8am-10pm ET, Mon-Fri).
Where do I upload my documents for a quote?
You do not need to contact us to get a quote. Simply go to our Order page, upload your document(s), and our system will instantly calculate your exact turnaround time and price.
I found an error in my translation. How do I get it fixed?
We offer unlimited revisions. Please reply to the email containing your completed translation, clearly state the change requested, and we will return a revised copy—usually within 1-2 hours.