Hyejin L.
Rated 5 out of 5 starsVerified order
“The Hangul romanization matched my passport and the admissions office accepted the transcript right away.”
Official Document Translation
→ San Francisco, CA
July 2026
Talk to a real person
Questions about a document, a deadline, or an agency requirement get answered by someone who does certified translations every day — usually within half an hour.
- Typical email reply
- 15–30 min
- Support, 7 days a week
- 8am-10pm ET
- 240,000+ documents translated
- Since 2014
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No black hole, no ticket that disappears. Here is the whole path your message takes.
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You get a reference number on screen and a copy in your inbox within a minute. Nothing depends on you keeping the tab open.
A specialist reads it
Not an autoresponder queue. Someone who handles certified translations for USCIS, courts and credential evaluators every day.
You get a real answer
15–30 minutes during support hours (Mon-Sun, 8am-10pm ET), within 12 hours outside them — including weekends.
We work fully online
There is no counter to visit and no original paper to mail. A clear photo or scan is all a certified translation needs — which is why we can turn documents around in hours instead of days.
Office: 507 Polk St, Suite 410, San Francisco, CA 94102, United StatesYour documents stay private
Messages and uploads travel over an encrypted connection and are visible only to the team working your file. We never sell or share your data. Privacy Policy
You might not need to write at all
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Every order is a formatted translation plus a signed certificate of accuracy on company letterhead, accepted by USCIS.
See what is includedSomething needs fixing
Revisions are unlimited and free. Reply to the email that carried your translation and the corrected copy usually comes back in 1–2 hours.
Read the guaranteeWho you are writing to
CertTranslate has been producing certified translations since 2014 — memberships and accreditations that hold us to published standards, not self-awarded badges.
- BBB Accredited
- ATA Member
- State Dept. Listed
- Google Business
Meet the people behind the work on our team page — 4.9★ from 2,400+ reviews.
A.V.
Rated 5 out of 5 starsVerified order
“My mom was listed as "Hogar" on her acta and I had no idea how that was supposed to translate. The team explained why "Home" would be wrong and showed me the note they were going to add. The agency accepted it without asking a single question.”
Spanish → English · Acta de Nacimiento
→ US agency — accepted
View this case
Daniel R.
Rated 5 out of 5 starsVerified order
“Maria translated my Mexican birth certificate and marriage certificate for a family-based USCIS filing and caught a surname-order issue before submission. The packet was accepted without a translation problem.”
Birth Certificate + Marriage Certificate
→ USCIS family petition
July 2026
Minji K.
Rated 5 out of 5 starsVerified order
“They translated my Korean transcript for WES and kept the 4.5-scale grading exactly how it appeared on the original record.”
Official Document Translation
→ Austin, TX
July 2026
Natalia K.
Rated 5 out of 5 starsVerified order
“They translated my Soviet-era diploma and supplement without rewriting the school name into something modern. WES accepted the set.”
Official Document Translation
→ Brooklyn, NY
July 2026
Lan P.
Rated 5 out of 5 starsVerified order
“Maria handled my diploma and transcript translation quickly and kept the names and dates consistent across every page. The credential evaluator accepted the file on first review.”
Diploma + Transcript
→ Credential evaluation
July 2026
Omar H.
Rated 5 out of 5 starsVerified order
“My Iraqi record had a long family-name chain and stamp lines that another service ignored. CertTranslate handled the full record correctly and kept the names consistent with my passport.”
Official Document Translation
→ Dallas, TX
July 2026
Renata F.
Rated 5 out of 5 starsVerified order
“They translated my Brazilian certidao and preserved the livro and folha references exactly. That was important for my immigration packet.”
Official Document Translation
→ Fort Lauderdale, FL
July 2026
Jacques L.
Rated 5 out of 5 starsVerified order
“By the way I am very happy with CertTranslate.”
French → English · Quebec Act of Birth
→ U.S. immigration filing
View this case
J.G.
Rated 5 out of 5 starsVerified order
“Thank you, it is correct. Appreciate the quick turnaround.”
German → English · Familienbuch
→ USCIS — I-130 filing
View this case
Verified customer reviews
Customers who got their documents accepted — first try.
4.9 / 52,400+ verified reviews
GoogleTrustpilotDirect orders
Karina R.
Rated 5 out of 5 starsVerified order
“I appreciate you! Everything came back accurate and the filing went through with no questions.”
Spanish → English · Acta de Divorcio
→ USCIS — marriage-based filing
View this case
Arman P.
Rated 5 out of 5 starsVerified order
“Multi-page legal records with stamps and annotations were handled exactly as needed. Court staff accepted the translated file on first pass.”
Court Documents
→ Court filing
July 2026
Miguel S.
Rated 5 out of 5 starsVerified order
“My Portuguese birth certificate had administrative lines another service wanted to skip. CertTranslate handled the full document correctly.”
Official Document Translation
→ Newark, NJ
July 2026
D.K.
Rated 5 out of 5 starsVerified order
“I was worried no one would be able to read this — even I couldn't make out what the doctor wrote. They took the time to actually verify the diagnoses with a medical specialist.”
Ukrainian → English · Medical report
→ USCIS — medical records
View this case
Daniel M.
Rated 5 out of 5 starsVerified order
“Amelia handled our birth and marriage records for an I-485 packet and flagged one spelling mismatch before filing. USCIS accepted the packet without a translation issue.”
Birth + Marriage Records
→ USCIS adjustment of status
July 2026
Julia P.
Rated 5 out of 5 starsVerified order
“The annotations on my Brazilian record were translated clearly and the English version stayed consistent with the rest of my family documents.”
Official Document Translation
→ Charlotte, NC
July 2026
Rana S.
Rated 5 out of 5 starsVerified order
“The right-to-left layout on my Syrian document was difficult, but the final English version was easy for our attorney to compare against the original.”
Official Document Translation
→ Boston, MA
July 2026
Rosa C.
Rated 5 out of 5 starsVerified order
“Amelia delivered clear formatting, a complete certification page, and fast answers to our questions. Our attorney filed everything immediately.”
Civil records packet
→ Family petition
July 2026
Hoa N.
Rated 5 out of 5 starsVerified order
“Amelia turned around my transcript and diploma translation quickly, and the credential evaluator accepted the file without extra clarification.”
Diploma + Transcript
→ Credential evaluation
July 2026
Sergey P.
Rated 5 out of 5 starsVerified order
“My Russian degree title and passport spelling did not match older translations. CertTranslate fixed the romanization and the evaluator had no issue.”
Official Document Translation
→ San Diego, CA
July 2026
Verified customer reviews
Customers who got their documents accepted — first try.
4.9 / 52,400+ verified reviews
GoogleTrustpilotDirect orders
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Common Questions
How fast do you respond to emails?
During our support hours (Mon-Sun, 8am-10pm ET) we typically respond within 15–30 minutes. Outside those hours, please allow up to 12 hours for a reply. Every message gets a reference number by email so you can confirm it reached us.
Is there a real person answering, or is this a bot?
A person. Our support team handles certified translation questions all day — document types, agency requirements, deadlines. The only automated message you will get from us is the receipt confirming your message arrived.
Can I drop off my physical documents at your office?
No — we operate 100% online, which is what keeps turnaround fast and your documents traceable. Take a clear photo or scan and upload it through the site. We never need your original paper document to produce a certified translation.
Do you offer phone support?
Not at the moment — we handle support in writing so that every requirement, spelling and deadline is on the record and nothing gets lost in a call. Email us at support@certtranslate.com and you will typically hear back within 15–30 minutes during support hours.
Is my document safe if I send it to you?
Yes. Uploads and messages travel over an encrypted connection and are visible only to the support and translation team working your file. We never sell or share your data. See our Privacy Policy for specifics.
Where do I upload my documents for a quote?
You do not need to contact us to get a quote. Go to our Order page, upload your document(s), and the system calculates your exact price and turnaround instantly.
I found an error in my translation. How do I get it fixed?
We offer unlimited free revisions. Reply to the email containing your completed translation, state the change you need, and we will return a revised copy — usually within 1–2 hours.
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