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Frequently Asked Questions

Everything you need to know about our certified translation services, pricing, turnaround times, and immigration requirements.

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General Questions

What languages do you translate?
We translate to and from 65+ languages, including Spanish, Chinese, Arabic, Portuguese, Russian, Hindi, Ukrainian, French, German, Japanese, Korean, Vietnamese, and dozens more. Every language pair is handled by a native speaker of the target language. If you don't see your language listed on our languages page, please contact us.
Can you translate documents that aren't in perfect condition?
Yes. We regularly translate documents that are faded, handwritten, partially damaged, or low-resolution scans. Our translators reproduce what is legible and note any illegible sections with [illegible] — which is the correct and accepted practice for USCIS and court submissions. If a document is too degraded to translate accurately, we will tell you before starting work.
Who will translate my documents?
Your documents are translated by a professional human translator who is a native speaker of the target language and fluent in the source language. Furthermore, they are vetted professionals with subject-matter expertise in legal and immigration documents.
How do I send you my documents?
You can securely upload clear photos or scans (PDF, JPG, PNG) of your documents directly through our order page. Make sure all edges are visible and the text is legible.
Can I use this for university admissions (WES, ECE)?
Yes. Our certified translations are fully accepted by US universities, colleges, and credential evaluation services like WES (World Education Services), ECE, and SpanTran. We provide the required signed Certificate of Accuracy on company letterhead.

Pricing & Payments

How much does a certified translation cost?
Our certified translations are $24.95 per page, where one page is up to 250 words. This flat rate includes the translation, a signed Certificate of Accuracy, and delivery within 24 hours. Most single-page documents (birth certificates, marriage certificates, passports) cost exactly $24.95.
Are there any hidden fees?
No. The $24.95 per-page rate includes the translation, Certificate of Accuracy, quality review, and digital PDF delivery. The only additional costs are optional add-ons you choose, such as notarization ($19.95 per order), rush delivery, or mailing hard copies.
How do I pay?
We accept all major credit and debit cards securely through Stripe. Payment is required upfront to begin the translation work.
Why do you charge per page instead of per word?
Per-page pricing is predictable and transparent. With per-word pricing, you won't know the final cost until someone counts every word — and scanned documents can can't be word-counted accurately by software. Our flat page rate means you know exactly what you'll pay.

Time & Delivery

How long does a certified translation take?
Most orders of 1–3 pages are completed and delivered via email within 24 hours. This standard turnaround time is included in the base price.
Do you offer expedited service?
Yes. We offer Rush Delivery (around 12 hours) and Super Rush Delivery (around 6 hours) for an additional fee per page. You can select these options during checkout.
How do I receive my translated documents?
You will receive a digital PDF copy of your certified translation via email as soon as it's completed. This PDF is fully valid for online submissions to USCIS and most other institutions.
Do you mail hard copies?
Yes. If you need physical copies, we can mail them to you via USPS for an additional fee. You can select standard or priority shipping during checkout. You will still receive the digital PDF immediately upon completion.
Do you provide physical wet signatures or e-signatures?
The digital PDF you receive defaults to an e-signature on the certification letter, which is fully accepted by USCIS. If you choose to add physical copy mailing to your order, the mailed copies will contain wet ink signatures from our certification representative.

100% USCIS Acceptance Guarantee

We guarantee that your certified translation will be accepted by US Citizenship and Immigration Services. If not, we will refund you in full.

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USCIS & Requirements

Will my translation be accepted by USCIS?
Yes. We guarantee USCIS acceptance. Our translations meet every USCIS requirement: word-for-word accuracy, complete reproduction of stamps/seals, a signed Certificate of Translation Accuracy on company letterhead, and the translator's credentials. If USCIS rejects your translation for any translation-related reason, we will revise it for free or refund you in full.
What is a certified translation?
A certified translation is a word-for-word translation of a document accompanied by a signed statement from the translation agency, attesting that the translation is accurate and complete to the best of their knowledge. This statement is known as a Certificate of Accuracy.
Do I need a notarized translation?
For USCIS submissions, you do not need a notarized translation. A standard certified translation is sufficient. However, notarization may be required for certain court proceedings, university admissions, or foreign embassies. Check with the receiving institution to be sure.
Does the translator need to be ATA certified?
For USCIS, the translator does not need to be certified by the American Translators Association (ATA). They only require a certified translation from a competent translator or agency, accompanied by a letter of certification. Our Certificate of Accuracy fully satisfies this requirement.

Security & Privacy

How do you keep my documents secure?
We use bank-level 256-bit SSL encryption to protect all your uploads and downloads. Our system is hosted on secure cloud infrastructure, guaranteeing your personal data and documents are protected from unauthorized access at all times.
Who has access to my documents?
Only your assigned professional translator and our strict quality assurance team will view your documents. Everyone involved is bound by strict non-disclosure agreements (NDAs) to protect your privacy and confidential information.
Do you delete my documents after completion?
We securely store your documents for a limited time in case you need revisions or a re-delivery. However, you can request full immediate deletion of your files and translations at any time after project completion by contacting our support team.

Still have questions that aren't answered here?

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Why You Can Trust Us With Your Most Important Documents

Accredited & Certified

BBB Accredited Business - A+ Rating

American Translators Association - Corporate Member since 2014

Listed in the U.S. Department of State directory

These aren't marketing badges. They're verified memberships that hold us to published standards.

Professional Native Speakers

Every translation is completed by a human professional — a native speaker of the target language with subject-matter expertise in the document type they're translating.

No machine translation. No crowdsourcing.

The same professional who translates your birth certificate has translated hundreds of birth certificates before yours.

11 Years. 240,000+ Customers.

We've been doing this since 2014 — long before certified translation became a crowded online market.

We've seen every document type, every country of origin, every edge case USCIS can throw at a translation.

That experience is what you're paying for.

4.9 / 5.0

4.9 Stars From 2,400+ Real Customers

"I submitted my certified translation of a birth certificate and marriage certificate for my green card petition, and USCIS approved it on the very first try. Every stamp, every date of birth, every official seal — translated with zero errors. My immigration lawyer said it was one of the cleanest certified translations he'd ever seen."

Maria L.

Spanish to English · Birth Certificate + Marriage Certificate

USCIS — Green Card Application

"Needed a certified translation of my Ukrainian diploma for a graduate school application in the U.S. I placed the order on a Tuesday evening and had the completed translation in my inbox by Wednesday afternoon — under 18 hours. The university registrar accepted it without any questions."

Oleksandr M.

Ukrainian to English · Diploma

University Admissions

"My attorney needed a notarized Arabic-to-English translation for a family court hearing on Monday, and I didn't reach out until Friday at 3 PM. They confirmed the order within an hour, and the notarized translation was delivered by Saturday evening — with the signed certification statement and everything. Honestly, this service saved my case."

James R.

Arabic to English · Legal Documents

Court Proceeding

"After trying four different certified translation services over the past few years, this is the only one where a real person called me to confirm the details of my order and followed up with an email after delivery to make sure everything looked correct. The certified translation of my medical records was accepted by my insurance company right away."

Sandra K.

Portuguese to English · Medical Records

Insurance Claim

"Great value for a certified translation — the price per page was very fair, delivery was fast, and their team actually caught a formatting inconsistency on my original Chinese transcript that could have caused a rejection from the admissions office. That kind of attention to detail sets them apart from other translation services."

Wei C.

Chinese to English · Academic Transcripts

Graduate School Admissions

"I needed an emergency notarized translation of my birth certificate on a Sunday for a Monday citizenship interview at the USCIS field office. They completed the certified translation in about 6 hours, including a signed statement of accuracy and notarization. Absolute lifesavers — my N-400 interview went smoothly."

Priya N.

Hindi to English · Birth Certificate

U.S. Citizenship Application

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