Reviews Policy

This page explains how reviews are collected and published on CertTranslate, and the privacy commitments we make to the clients who write them. Our policy is anonymization-first: by the time a review reaches the public site, it contains no information that could identify the person who wrote it — and we keep it that way.

Who Writes the Reviews

Every review on this site comes from a real client who placed and received a translation order from us. Reviews are written either as messages clients send us directly after delivery, or as feedback they submit through our own channels. We do not buy reviews, we do not generate them with AI, and we do not import them from third-party platforms.

We also do not stitch together fragments from multiple clients into a single quote. A published review is one client’s words about one specific order.

How We Anonymize Before Publishing

Before any review goes live on our site, we remove anything that could reasonably identify the person who wrote it. This always includes:

• Full names — reduced to first and last initial only (e.g., “M.R.”)
• Street addresses, ZIP codes, and any precise location below city level
• Order numbers, case numbers, receipt numbers, and any reference codes
• Photos, avatars, signatures, or other visual identifiers of the client
• Names of family members, attorneys, employers, schools, or other people the client mentioned
• Specific dates that could narrow identity (these are generalized to month and year only)

What may remain on the public page: initials, city and state (when broad enough that thousands of people share that combination), country of origin if relevant to the case, a general filing type (“green card application”), and the month the feedback was written.

The test we apply: could a stranger reading this review and its attribution identify the specific person who wrote it? If yes, we mask further. If we can’t make the answer unambiguously no, we don’t publish.

The Words Are the Client’s

We do not rewrite, polish, or marketize what clients tell us. The only edits we apply to a quote are:

• Removing identifying information per the rules above
• Fixing obvious typos and adding terminal punctuation
• Translating literally into English when the original was in another language (noted in the attribution)

We do not change vocabulary, restructure sentences, remove informal language, or add adjectives or superlatives. The published quote reads the way the client wrote it — including its imperfections.

What We Will Never Do

We will not confirm, deny, or otherwise comment on whether any specific person wrote any specific review on this site. This applies to anyone who asks — including the curious, the skeptical, journalists, competitors, and private parties — for any reason. We do not maintain a public verification mechanism, and we will not create one on request.

We do this because our clients trust us with documents that are often deeply personal: birth certificates, marriage certificates, divorce decrees, immigration filings, medical records. The same privacy posture we apply to those documents applies to anything a client says to us afterwards. We treat reviewer identity as confidential client information — full stop.

What We Keep Internally, and Why

We retain ordinary business correspondence with clients (emails, support messages, order records) for the time we need to service the order, support reorders and revisions, and meet our legal and tax record-keeping obligations. This is the same correspondence record any business keeps. It is not a “reviews database” and we do not maintain it as one.

The public review on the site and the underlying client correspondence are not linked together in any system that exposes one to the other. There is no public-facing lookup, no “verified reviewer” ID, no mechanism by which the masked quote on the case page can be reversed back to a person from outside our team.

Lawful Process

We comply with valid legal process as required by law. Because we anonymize before publication, the public record on this site does not itself contain personal information about reviewers — there is nothing to disclose from the public side. Where a lawful request concerns underlying business records, we respond as the law requires, in the narrowest scope the request permits, and we notify the affected client where we are legally permitted to do so.

We do not respond to non-legal requests for reviewer information from any party.

Your Rights If You Wrote a Review

If you wrote a review that appears on this site and you would like it removed, edited, or replaced, contact us at the email below and we will honor your request within seven business days. You don’t need to give a reason. We will also confirm what review of yours, if any, is currently published — but only after we verify it is you we are talking to (we ask via the email address associated with your order).

Beyond reviews, the broader rights described in our Privacy Policy — access, correction, deletion — apply to any client correspondence we hold.

Questions About a Specific Review

If you have a question about a review you see on this site — whether it’s real, whether it accurately reflects an outcome, anything — you’re welcome to write us. We will answer general questions about our editorial and anonymization process (the same answers you see on this page). We will not answer questions about the identity of any reviewer or the specifics of any client’s order. Those are not ours to share.

Changes to This Policy

We may update this policy from time to time. Any changes will appear on this page with a revised “last updated” date. Reviews already published under an earlier version of this policy continue to be governed by the commitments in force when they were published.

Contact

For any question about this policy or about a review on the site:

• Email: support@certtranslate.com
• Phone: +1 (312) 375-5818